E-Learning FAQs

What E-Learning Products Are Available?

All Spanish titles are available, with the exception of the new books for which we are currently creating ancillary materials/activities. There are a handful of French titles are currently being added and other languages will also be added soon.


View E-Learning Options

How Does An Individual Subscription Differ From A Premium Class Subscription?

An individual subscription gives a user access to the same 3 components, but the Class Subscription includes additional features, including the ability to upload and manage students, monitor students progress, and get grade reports for the students on your course.

What is the difference between an E-Book and an E-Course?

An E-course contains 3 components:

  1. Digital Comprehension-based™ Reader
  2. Audiobook
  3. Various pre- and post-reading input-driven activities and quizzes.

An E-Book contains 2 components:

  1. Digital Comprehension-based™ Reader
  2. Audiobook

When Does An E-Learning Subscription Begin?

The clock starts ticking toward the 12-month subscription as soon as the purchase is made and the E-Learning Module appears in your profile.

Is it possible to extend the length of an e-course?

E-course subscriptions are 12 months and are NOT extendable. It is not possible to add time, thus the reason each course is allotted a generous amount of time to complete. Five months should be more than enough time.

How Much Does An Individual Subscription Cost?

12-month subscription – $6.00

How Much Does A 12-Month Premium Subscription Cost?

5-30 students: $4.75 per student

31-60 students: $4.50 per student

61-90 students: $4.25 per student

91-140 students: $4.00 per student

141+ students: $3.50 per student


-150 students: $3.50 per student

What if my students don’t have e-mail? / What if my school does not allow students to have e-mail?

Our new system allow teachers to manage their student accounts / log-in credentials without the need for an email address. Watch the “Adding Students” video learn how. Be sure to download the USER DATA from the link that appears immediately after you upload students to your course. The USER DATA download contains all log-in information for students.


CAVEAT: If your students do not have a valid email address, they obviously will not be able to receive email or any notifications from Fluency Matters. That means they will not be able to use the “Forgot my password” function at Fluency Matters. It they keep the assigned password, this should not be an issue.

What if I co-teach? Can there be two leaders over one group?



Groups created after April 30, 2020 will provide the option to “Add a Group Leader” to the course you have purchased. The person who purchased the E-learning module is given a Group Manager title. The Group Manager can assign a group leader and/or elevate a teacher to replace him/her as a Group Manager.

If your group was created before April 30, 2020, we can add your co-teacher to the course for you. Just email E-learning@FluencyMatters.com with the request.

Can I delete all my students and upload a new group of students?

Can I swap students or class lists?


The original class list you assign to an E-course cannot be deleted and replaced with another. However, you CAN delete a student who never joined the class and/or add more names to the list, as long as you have slots left in your roster/max enrollment has not been exceeded.

GLOSSARY HINT: Keep the glossary open while you read.

Before you begin reading, open the glossary using a RIGHT CLICK to open it. This will open the glossary in a new tab, giving you instant access by simply toggling between the flipbook tab and the glossary tab.


When taking a quiz, it is also helpful to right click to open a quiz in a new tab. That way students can have the book open for reference while they are taking a quiz or completing an activity.

How do I clear my cache?

  1. Log out of Fluency Matters
  2. Clear browser cache– Delete all browsing history and all cookies.
  3. Quit browser. Restart browser.
  4. Log in again and go to the profile. Check the e-course and see if the student can access the course. If not, try another browser and or another device.


All devices cache data, and you may notice phenomenon but not realize what’s happening. For example, if you fill out a form online, and your info auto-populates, that’s stored data on YOUR device. If you have ever put items in an online shopping cart, and gone back days later and the items are still there, that’s cached data. Passwords often are “remembered,” and that too is cached data. When you are progressing through a course, logging lots of grade/progress, etc. and also surfing the internet, your device is caching a ton of data. This cached data can prevent your machine from properly loading a variety of websites, but especially those that function under a logged-in account holder.


Note that Chromebooks, i-phones and i-pads are notorious for storing cookies on your device in a problematic way, so clearing the cache on those devices is usually required more often than on other devices.  Read helpful information about clearing the cache on i-phone/i-pad.

Getting Started!

How Do I Purchase An E-Course?

How to Purchase an E-Learning Module


If you already have an account on FluencyMatters.com, log in. If you do not have an account, an account will be created automatically when you finalize your purchase.

  1. Go to the Fluency Matters store and select the E-Course title you would like to purchase.
  2. To purchase an individual subscription, select INDIVIDUAL and  add one e-Course to your cart.
  3. To purchase a class or group subscription, select GROUP rather than ‘Individual’.
  4. Enter the number of students you would like in your first group. If you have three classes reading the same title, enter each group separately by adding the number of students into number field and clicking ‘Add to Cart’.
  5. Repeat the process until all of your groups have been added. (You do not need to add yourself to your group. You can see the course in your profile with the same view as your students.)
  6. If you are purchasing another E-learning title, go to that title and repeat the process. Once you have your titles selected and each group entered, view your cart.
  7. Verify the quantity (number of students) in each group; you will see the discounted price based on the number of students. The higher the number, the bigger the discount.
  8. Proceed to Checkout.

Again, if you are already a customer/user on FluencyMatters.com, be sure you log in with the SAME EMAIL address from your existing account.
If you are a NEW CUSTOMER, enter the information, using an email address that you would like to be your official account email. A personal address is fine. Just choose the ONE that is most accessible to you throughout the year.


If paying with a purchase order, select “Pay with PO” and finalize your purchase. Click PLACE ORDER. You must fax or email a copy of an official purchase order before your order will be confirmed. E-courses will NOT appear in your profile until the PO or payment is submitted.

If paying with credit card, enter payment info and click place order.


Once your order is finalized, the confirmation page will load and give you the option to immediately add students to your groups. You can add students immediately if your students will NOT be using Email addresses to set up their accounts. Regardless if you are adding students with or without an email address, you can go to your profile (link at the top of the page) to view your e-course(s) and add your students. If you do not see your course, log out of the site, clear cache and log back in. Your course(s) should appear in your profile.

I just bought an E-course. Where do I find it?

Where do I find my E-learning modules?

How To Set Up A Fluency Matters E-Course

How do I add students to my course?

Once you have purchased a GROUP subscription, a banner will appear on the confirmation page giving you the option to immediately add students to your groups. Go to that link if you have your CSV file ready to upload. If not, you can return to your profile later to add students.


If your students are using SCHOOL EMAIL addresses, BE SURE TO HAVE YOUR IT DEPT. WHITELIST OUR DEDICATED IP ADDRESS BEFORE YOU ADD STUDENTS TO YOUR COURSE.  Email info@FluencyMatters.com for IP info. Once FM IP is whitelisted, go to your profile and click on the Group Registration icon.


If your students are NOT using email addresses, you can proceed to the Group Registration Page. Click on the Group Registration icon.

Click on ADD USERS. There are two options:


 Add user and UPLOAD USERS

  1. Add users one by one: Enter students individually by adding the first / last name and email address.  NOTE: First and Last Name could be initials, nicknames, numeric values or any other means you prefer for identifying students. You have the option to PRE-ASSIGN a password, user name or e-mail address. If you do not assign one, the system will automatically generate one for you.

UPLOAD USERS screenshot


2. Upload Users as a Batch:  Add multiple students simultaneously by uploading a CSV file. To create a csv file, SAVE AS ‘csv’ format from Excel, Google Sheets or Numbers. 

Create a spreadsheet with exactly five columns. Write the headers exactly as shown. SAVE AS .csv. (You can download a template from the Group Registration page.)

CSV sample

If you are adding EXISTING users to a new course or group, create the spreadsheet with the same 5 column headers, but only fill in the EMAIL address for each user (student). The email column is the only column that you need to fill in. The system will find student accounts through their email address and auto-populate the rest of the info.


If you are adding NEW users, you have the OPTION to pre-assign email address, user log-in and password. If you do not pre-assign user log-in, email, and password, the system will auto-generate unique entries for each. Be sure to download the USER DATA immediately after you upload your class lists so that you have a record of students’ log-in information. 


NOTE: User names must be unique. With 130,000 users, it will be a bit challenging to create a unique user name. Therefore, we recommend that you leave the user_log-in  column empty under the header to avoid having the system reject an entry because the user name already exists. If you leave the column empty, the system will generate a unique user name for each student.


Once your csv file is ready, click Add Users as a Batch. “Choose File.” Upload the file from your computer.

Click Submit. Your students will automatically be uploaded to your group.

IMPORTANT: If you want to have a record of your students’ user data, such as user name, password, etc., be sure to stay on the page and click on the DOWNLOAD USER DATA link!


DNLD User data screenshot

How Do I View Student Grades?

  1. Go to your profile.  (Be sure you are logged into FluencyMatters.com.)
  2.  Click on the Gradebook icon.
  3. When page loads, use the TWO drop-down menus to select the Course and the Group/Class for which you want to see grades.

If you want to download a grade report, click on the gradebook icon.  Scroll to the bottom of the list. Click the blue button that says “Export Gradebook” to download a spreadsheet of all student grades.

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