Quickstart Guide for Students

E-course Tools and Tips for Students

How do I create / access my student account?

When a teacher adds a student to their e-course, the student’s account is automatically created on Fluency Matters.

 

If your teacher created your account based on an email address (which is the case for all student accounts created before April 13, 2020 and  for some* accounts after April 13th), you should receive a WELCOME email from FluencyMatters.com. If your school blocked the WELCOME message, you will have to wait for your teacher and IT department to whitelist email from domain FluencyMatters.com.

 

Look for the WELCOME email in your inbox and in your SPAM folder. Follow the link in the WELCOME message and enter the password exactly as shown in the email. Remember the passwords are case-sensitive. If you copy and paste, be careful not to copy an extra spaces before or after the password.

*If you are unsure if your teacher created your account based on a valid email address or a unique user name, check with your teacher ),

 

If your teacher created your account with a unique user name and a ‘dummie’ email, simply go to FluencyMatters.com and go to ‘LOG IN’. Enter the user name and password that have been pre-assigned to you by your teacher.

How do I change my password?

How you change your password will depend if you have a standard account that is based on an email address or student account that was set up based on a unique username. If your teacher gave you a pre-assigned username and password, you will have to request your password from your teacher.

 

If your account is based on a valid email address, then please follow the instructions in this video  for resetting your password.

How to Reset your Password

Help! My password is not working!

Passwords do not suddenly stop working, but sometimes our memories do…

If you are having trouble logging in, check these items:

  • Is the username  or email entered correctly?
  • Is the password spelled EXACTLY as it was created with upper case, lower case and characters written correctly?
  • Did you copy and paste the username and/or password? If yes, make sure you did not copy any extra (hidden) spaces before or after the text?

 

If you have exhausted all solutions, you can

A) Contact your teacher if she set up your username and password for you.

B) Reset your password using the standard process of clicking on “Forgot Password.” Follow the instructions in the video.

My E-course suddenly stopped working! Help!

If your e-learning module was previously working and suddenly starts giving you trouble (i.e.: quizzes won’t start, course contents don’t appear, your report card doesn’t show your last grades, etc.), try any or all of the following solutions:

 

Load FluencyMatters.com in a ‘NEW PRIVATE WINDOW’ (Safari/Firefox) or ‘NEW INCOGNITO WINDOW’ (Chrome). 

Go to FILE in the menu at the top of the window. Scroll down to NEW PRIVATE/INCOGNITO WINDOW. Once the private window opens, enter the URL: https://FluencyMatters.com. See if the problems resolves while browsing in private mode. (Private windows help to avoid cache issues.)


 

Try another browser. Log into your account using a different browser and see if the issue resolves itself. 


 

Clear the cache. 

  1. Log out of FM.
  2. Clear browser cache– Delete all browsing history and all cookies.
  3. Quit browser. Restart browser.
  4. Log in again and go to the profile. Check the e-course and see if the student can access the course. If not, try another browser and or another device.

 

All devices cache data, and you may notice phenomenon but not realize what’s happening. For example, if you fill out a form online, and your info auto-populates, that’s stored data on YOUR device. If you have ever put items in an online shopping cart, and gone back days later and the items are still there, that’s cached data. Passwords often are “remembered,” and that too is cached data. When you are progressing through a course, logging lots of grade/progress, etc. and also surfing the internet, your device is caching a ton of data. This cached data can prevent your machine from properly loading a variety of websites, but especially those that function under a logged-in account holder.

 

Note that Chromebooks, i-phones and i-pads are notorious for storing cookies on your device in a problematic way, so clearing the cache on those devices is usually required more often than on other devices.  Read helpful information about clearing the cache on i-phone/i-pad.

Amazing Pro Tip that you won't want to ignore!!

When you open a quiz, RIGHT CLICK on the quiz to open it up in a new tab or window. Then when you are taking the quiz you can toggle back and forth between the book and the quiz.

 

When you’re reading the book, you can also open the glossary in another tab; open the flipbook, then right click to open the glossary in another tab. That way if you need to look up a word, you can quickly reference glossary in the next tab.

My course won't let me progress.

If you do not score at least an 80% on a quiz, the CONTINUE button does not display at the end of the quiz. That does NOT mean  you can not move forward. It is just the system’s way of trying to encourage learners to retake a quiz.  If you score less than 80% and you want to move forward anyway, just click on the left hand menu items (table of contents) to move on.

FailedQuiz tip

FailedQuiz tip

This quiz is broken! It keeps re-arranging my answers.

Quizzes are not selective and have no favorites. If answers are marked “wrong,” they would be marked “wrong” for EVERY single student. Order-up quizzes don’t re-arrange answers, but the quiz summary WILL show the answers (correct order) at the end of the quiz.  Quiz question summary shows you in RED which questions you got wrong, while displaying the correct sequence.

I keep getting less than 100% on a quiz, but it says all of my answers are correct.

Sometimes there is confusion between the number of items or questions you get correct or partially correct and the total number of points you think you should score.  For example, if there are two questions in a quiz and each question requires you to put 5 events in order or to match up 5 different phrases/answers.  If  you get 4 of the events the wrong and one correct, you will score one point for that question. So let’s say you got the first question  (partially) correct, and the second 5-part question completely correct. In that case your score would show 2/2 correct, but a total of 6/10 points. For the first question you got +1 point and -4 points, and for the second question, you got all parts correct, so you scored +5. So you got 2/2 questions correct but only 6 out of 10 possible points.
It’s also possible for a  quiz to have questions that are worth more than one point.

Example 1: A 10-point quiz has 8 questions; two of the questions have “select all that apply” with two answers required. If you only select one of the answers, you get one out of two points for the question. The same result occurs in another question. You got 8/8 questions correct but only scored 8 out of 10 points (or 80%).

Example 2: A 10-point quiz has six questions. One question requires drag-n-drop sequencing of 5 items. You dragged two of the items into the wrong place, and that threw off the sequence, causing you to get 3 items out of position. You lost 3 of those 5 points on a single question. You got one other 1-point question wrong for a total of -4 points. In this case, the quiz would show 5/6 questions correct, because you got partial credit for the sequencing question. Overall, your score would be 6 out of 10 points for a total of 60%.

My progress report is not showing my progress.

You must score at least an 80% for a quiz to count as complete, and you must complete ALL activities and quizzes within one chapter in order for the progress bar to record your progress.

 

If you teacher does not require you to complete all activities, don’t worry about the progress bar. Your grades will show in your report card and in the teacher gradebook, as long as you’ve scored 80% or better.

The flipbook won't load.

  1. Your internet speed may be too slow.
  2. Clear cache.

My progress report is not showing one of the quizzes I completed.

The system will not log a quiz or activity as “complete” until you score at least an 80%. The score will show up in your report card and in the teacher gradebook, but the activity / quiz will not count toward your course progress.

I cannot log in!

To prevent hackers from infiltrating a website, WordPress and other Web hosting services have a built-in security system that will block users from continuing to try to log in once a certain number of attempts have been made.  Double check your log-in credentials before you continue entering erroneous data. If you have too many failed attempts, the system will lock you out.

Drag-and-drop feature does not work from my phone.

Certain questions that have more than four items to drag and drop sometimes present a problem when trying to drag the LAST answer into position. If you start answering question parts from the bottom up, do not save the last item until last. The drag and drop works smoothly with no issues.

How do I clear my cache?

  1. Log out of Fluency Matters
  2. Clear browser cache– Delete all browsing history and all cookies.
  3. Quit browser. Restart browser.
  4. Log in again and go to the profile. Check the e-course and see if the student can access the course. If not, try another browser and or another device.

 

All devices cache data, and you may notice phenomenon but not realize what’s happening. For example, if you fill out a form online, and your info auto-populates, that’s stored data on YOUR device. If you have ever put items in an online shopping cart, and gone back days later and the items are still there, that’s cached data. Passwords often are “remembered,” and that too is cached data. When you are progressing through a course, logging lots of grade/progress, etc. and also surfing the internet, your device is caching a ton of data. This cached data can prevent your machine from properly loading a variety of websites, but especially those that function under a logged-in account holder.

 

Note that Chromebooks, i-phones and i-pads are notorious for storing cookies on your device in a problematic way, so clearing the cache on those devices is usually required more often than on other devices.  Read helpful information about clearing the cache on i-phone/i-pad.

Navigating through a Fluency Matters E-course

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