You must log in to FluencyMatters.com with your registered e-mail and password. You will then find your e-course in your profile tab, across the blue banner at the top of our web page.
Please view the How To Video for Adding Students to E-Course.
Go to the product and enter the number of additional students you need for your course. Put them in your cart and include a NOTE on the checkout page that indicates to which course and/or group you would like to add the students.
If your students are using school email addresses, and your IT department has not whitelisted the domain FluencyMatters.com, your students will not receive email. That means they will not receive their log-in credentials, nor will they be able to receive a password reset message. Your IT department must WHITELIST OUR DEDICATED IP. Email info@FluencyMatters.com for detailed instructions/information.
To prevent hackers from infiltrating a website, WordPress and other Web hosting services have a built-in security system that will block users from continuing to try to log in once a certain number of attempts have been made. Please advise your students to pay close attention when they enter their log-in information that their IP address does not produce numerous failed log-in attempts! If you have 50 students and all of them type a wrong password, those 50 failed attempts will result in being temporarily blocked. If this problem persists, please e-mail us at firstname.lastname@example.org.
A quick fix may be to simply view the webpage/course in PRIVATE mode. Look under FILE in the browser menu and select view “New Private Window” (Safari) or “New Incognito Window” (Chrome) or whatever option your device/browser offers you.
To clear the cache, log out of FM.
A request to remove a student may take up to 24 hours. If you need immediate assistance with a deletion, please call (800) 877-4738, Monday – Friday, 7:00 a.m.-5:00 p.m. (AZ time).
WHY must I ask for permission?… Unfortunately, one bad apple…
This is to prevent teachers from purchasing a course, using it with a group of students, and then removing all those students and uploading a new set of students. The cost of a subscription is per-student. Replacing a group of students to re-use the same E-learning module is not allowed.
Certain questions that have more than four items to drag and drop sometimes present a problem when trying to drag the LAST answer into position. If you start answering question parts from the bottom up, do not save the last item until last. The drag and drop works smoothly with no issues.
How do I upload a Class List?
Go to your profile.
Click on Group Registration
Use the dropdown menu to select the corresponding group in which you need to upload the student list.
Go to ENROLL NEW USER tab.
How do I create a CSV file for my class list?
Open Excel and create a new spreadsheet. Lay it out exactly as the example shown.
3 columns, the exact header in each column, whatever identifying information you choose to enter for each student. (i.e.: first and last initial, first initial, first 3 letters of last name, numeric value, etc.)
Save the Excel files as a CSV file. (Select SAVE AS from the File menu.) Click submit, and the list of students will appear under the “Invited Students” tab.
Can I swap students or class lists?
No, the original class list you assign to an E-course cannot be deleted and replaced with another. However, you CAN delete students who never joined the class and/or add more names to the list, as long as you purchased an adequate number of subscriptions.