(updated May 2020)


Fluency Matters takes all users’ online privacy seriously and is committed to keeping all users’ information safe and secure. We are committed to complying with privacy laws that have been established to protect the privacy of adults and minors.  You may visit this site anonymously as often as you like without providing any personally identifying information (such as your name, address or e-mail address). We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive.  We never share your e-mail address with third parties.

The Information You Provide

As you explore our website, you will come across places in which we ask you to provide us voluntarily with information about yourself.  If you choose to purchase an item through our direct sales service, we will need to collect additional information for billing and shipping, such as your full name, home address and credit card information.  These activities are purely voluntary; if you do not wish to reveal your name, e-mail address or other information, you are free simply to ignore these offerings. If you decide to participate, we will not use your name or e-mail address for any purpose other than as stated, and will not sell or rent your name or address to third parties not affiliated with Fluency Matters. If you purchase an item from our website we may share your credit card information with an independent third party service whose function is to verify the information you provide, and we will store and make available information about recent purchases made through our website using your password.

Removing Your E-mail Address/Account

If you have previously provided us with your e-mail address and later decide that you do not want us to have it, please email us at info@FluencyMatters.com. In the subject link write: Please remove me from FluencyMatters.com. In the body of the email, please write: Please delete my account from your website. If you ask us to remove your account from our site, be aware that any download purchases you have made, any grades or records from e-courses and and purchase history will be deleted and the information / downloads will be unrecoverable.


Cookies are electronic tags that most major websites place on your computer in the process of sending your computer a file, such as a Web page. We use them in a limited fashion as well. In essence, a cookie is a unique bit of computer code that is placed on your computer the first time you visit our site. It tells us simply when a computer that has previously visited our site returns, and it identifies your computer’s browser and operating system to help us make the best connection. We also use cookies to keep track of your subscriptions to various Fluency Matters lists. In no event does the cookie we place on your computer tell us anything about your visits to other websites or your use of the Internet in any other way. If you would prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. It is possible, however, that some portions of this site may not function properly if the cookies are disabled.

Links to Other Sites

Our site contains links to other sites that are not under our control, even though they may use the Fluency Matters name or logo on their site through an agreement with us. Such other sites do not necessarily follow our privacy policies, and may place their own cookies on your computer. This practice is standard on the Web, and we do not control cookies placed on your computer by third parties whose advertising or links appear on our site.

Security of Private Information

We have put in place reasonable measures and appropriate procedures for implementing these policies and for safeguarding the personal data we collect. We would like to be able to tell you that the information you provide us is absolutely safe. Unfortunately, several well-publicized instances of computer security breaches make it impossible for anyone to be so confident. The most we can tell you is that we take reasonable steps to protect the information you provide us from theft, alteration or unauthorized inspection. In addition, in rare instances, we will disclose private information to necessary parties to protect our site or other visitors, or to enforce compliance with our Terms of Use. FluencyMatters.com employs a host server, which implements continuous audits of our server, providing real-time security threat detection, Encrypted SSL Certificate, proprietary caching technology, and a global CDN.

Disclosure to third parties.We will not disclose your personal data to third parties except as follows: when we believe disclosure is reasonably required to comply with any law or legal request; to enforce our legal and contractual rights, or to protect the rights and safety of others; to third parties who help us provide any part of the Site or the Services, to the limited extent required for such help, and on condition that they may not further disclose your data or use it for any other purpose; or as part of a sale of our assets or a merger of our company.


At FluencyMatters.com we go to great lengths to protect the privacy and safety of children, and are committed to abiding by all federal and state laws and guidelines regarding youth privacy. The following outlines our general children’s privacy guidelines:

The Children’s Online Privacy Protection Act of 1998 (COPPA), the Family Educational Rights and Privacy Act (FERPA), and other laws have been established to protect the privacy of minors, and Fluency Matters continuously reviews procedures to comply with these laws and most importantly, protect children.

In terms of collecting data for children, FluencyMatters.com collects only the data that is provided by a teacher/group leader of an e-course. FluencyMatters.com takes extensive measures to minimize the amount of personal data that is required to be registered for an E-learning module, and we do not intentionally collect personal information from children unless they are enrolled in an e-course. Teachers who enroll students in an E-learning module have the option to provide identifying information, such as first and/or last name, initials, ID numbers, and/or email addresses.  FluencyMatters.com collects only the information that is necessary for students to be enrolled in an E-learning module. We do not purposely share, sell, or make available student information to third parties. We cannot however, control what teachers do with their student information and are not liable for teachers who may share email addresses and/or other student information. Fluency Matters can not be held liable for minors who intentionally provide more information, make purchases, subscribe to our newsletters, or who email Fluency Matters for technical / E-learning support and/or other reasons. Furthermore, as with any web-based program, there may be situations in which we must share information with our web developers and/or our server engineers for the purposes of troubleshooting technology issues and/or enhancing technology.

Parents and Guardians

We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. We also ask you to check back here regularly to see what our latest policies are, particularly those relating to children.

You should be aware that if your children voluntarily disclose their names, e-mail addresses or other information on bulletin boards or chat areas of other unrelated Web sites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing personal information on any website, unless you are confident that the information will not be misused.If you have any concerns regarding privacy issues, please contact us info@FluencyMatters.com.

Don’t miss training events or special offers!

Subscribe to our newsletter.