Purchase FAQs

How do I set Fluency Matters up as a VENDOR?

To set Fluency Matters up as a vendor, you will more than likely need our W9. Download Fluency Matters W9.

 

Please note that Fluency Matters may already be set up as a vendor in your system under the name TPRS Publishing, Inc. We are officially incorporated under the name TPRS Publishing, Inc., dba (doing business as) Fluency Matters.

Can I pay with a Purchase Order (PO)?

Yes, Fluency Matters accepts purchase orders from schools, districts and other organizations.

 

PLEASE NOTE:

A physical copy of the purchase order must be received before your order will be processed. 

POs may be faxed to 800-877-4738 or emailed to info@fluencymatters.com

What is your legal business name?

We have two legal identities. Our corporate name is TPRS Publishing, Inc.  TPRS Publishing, Inc. also does business as FLUENCY MATTERS.

 

Checks made out to either entity are accepted. Both are registered under tax ID: 86-1046581.

 

Download an updated W9.

How long will my order take?

Orders are generally processed within 1 BUSINESS day. During peak times of year (late summer/early fall), it may take up to 2-3 business days to process your order.

Orders generally ship within 1-2 BUSINESS days. During peak times of year (late summer/early fall), it may take up to 3-4 BUSINESS days to ship your order.

 

Please allow 7 to 10 BUSINESS days to receive your order.  Orders are usually processed and shipped within 1 to 2 BUSINESS days and are delivered much faster than the 7 to 10 days as stated. (We would rather pleasantly surprise you than disappoint you.)

PLEASE NOTE:

• Weather and other conditions beyond our control may affect the  delivery date. 

• Calling/emailing our office to check on your order before 7 to 10 days has passed won’t make your package arrive any faster. 

How do I make a return?

Fluency Matters accepts returns of print titles in new, unmarked, and salable condition. Returns must be accompanied by a copy of the invoice showing the purchaser’s information and listing Fluency Matters as the seller. Return authorization is not required prior to shipping.

Online Purchases
To receive a refund to your original payment method without a restocking fee, you must ship your return to the address below within 30 days of the invoice date. NO RETURNS ON CD’s, DVD’s. Original and return shipping costs are the responsibility of the purchaser.

PO Purchases
For returns shipped after 30 days up until six months after the invoice date, a 10% restocking fee will be applied, and your refund will be credited to your Wayside account—not to the original purchase method. NO RETURNS ON CD’s, DVD’s. Original and return shipping costs are the responsibility of the purchaser.

Digital-only Products
To receive a refund on a digital-only product, you must return the product un-activated within 30 days of the invoice date. Digital-only products are not eligible to return after 30 days from invoice date.

Defective Items
If you believe you have received a defective, damaged, or incorrect product, please call customer support at 800-877-4738. These products should be returned immediately. The purchaser has 30 days from date of receipt to make a claim on items received in damaged condition.

Return Address
Send returns to the following address by a traceable delivery service:
Fluency Matters/Wayside Publishing
15 Gendron Drive
Lewiston, ME 04240

Fluency Matters is not responsible for return shipments lost in transit.

 

 

Distributor Return Policy
Fluency Matters/Wayside Publishing accepts returns of print titles in new, unmarked, and salable conditions made directly from Fluency Matters/Wayside Publishing for 300 days (10 months) after invoice for store credit only. A 10% restocking fee will be assessed on all returns. Store credit may take up to 30 days to process after receipt at our warehouse. Credit is distributed at the discretion of Fluency Matters/Wayside Publishing.

Returns must be accompanied by a copy of the invoice. Return authorization is not required prior to shipping. Original and return shipping costs are the responsibility of the distributor.

 

To receive credit for Digital-Only or Hardcover Print and Digital products, the entire product must be returned and must be un-activated
Titles, editions, and resources that have been declared Out-of-Print for 90 days or more are not eligible for return.
Fluency Matters/Wayside Publishing
15 Gendron Drive
Lewiston, ME 04240

Fluency Matters/Wayside Publishing is not responsible for return shipments lost in transit.

 

Defective items
If you believe you have received a defective, damaged, or incorrect product, please call customer support at 800-877-4738. These products should be returned immediately. The purchaser has 30 days from date of receipt to make a claim on items received in damaged condition.

How do I request a quote?

To request a quote, please fill out this QUOTE REQUEST FORM.

 

For pricing, download the product price list or visit the online store.

Why do I need to log-in to make a purchase?

You need to log-in to make a purchase so you can receive your download purchases or E-course purchases in your Fluency Matters profile.  You can also view previous purchases from your Fluency Matters profile.  Your profile is your online storage for all downloads and E-courses.

 

To view Teacher Guide downloads or Audio downloads, simply scroll down to the bottom of the profile page and click on the ‘Download’ link on the bottom left.

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